Policies

When purchasing from Paola Mirai you can be sure we consider the security of your financial details to be of paramount importance. For this reason we use PayPal as our merchant gateway. Its industry leading fraud prevention keeps you safe and secure. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). For more information please visit PayPal’s website or contact us at welcome@paolamirai.it

In the online store, our product are shown in galleries, by clicking on a particular product you will be able to view it in more detail. All of our products one-off artworks, and so if someone buys the item you are looking at, it will be sold out.
To add a product to your shopping basket click ADD TO CART. Once you are ready to checkout select PROCEED TO CHECKOUT, then you will see a form where provide data about the shipping. Then you will be redirected to a secure PayPal's page for the payment. For more information please visit PayPal’s website or contact us at welcome@paolamirai.it

All of our prices are in Euro (EUR) and DO NOT include taxes. When you are going to PROCEED TO CHECKOUT, BEFORE YOU PLACE THE ORDER, you will be able to view the final price according to the regulations of your country.
 

Paola Mirai is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter and to personalize your shopping experience with us; that's all. Our clients may receive additional announcements from us about products, services or special deals. Out of respect for the privacy of our users we present the option to not receive these types of communications and you may request at any time to stop receiving our communications by sending us an email.

Domestic and International orders are normally dispatched within 1 to 5 days of order placement. We really pay attention to find the cheapest shipping solution that assure you also high level of security and efficiency. For this reason ALL SHIPPING PRICES INCLUDE ASSURANCE.

If you are placing an international order you may be subject to import duties and taxes. These are charged when the parcel reaches its destination country and are the responsibility of the recipient. Customs policies and import duties vary from country to country so we recommend you contact your local customs office for further information.

We aim for customers to receive their orders as quickly as possible, however we cannot be held responsible for any delivery delays once your order has left our laboratory. To provide you the best possible service, all postal services we use are trackable.
If you would like to track your order please contact us at welcome@paolamirai.it
 

We want you to enjoy your online shopping experience and be excited by your purchase when it arrives. If you are unhappy with your purchase we will gladly organise an exchange with any other products available on the online store, or provide you with a gift voucher should you wish to visit one of our retail stores in Milan.

If you wish to make an exchange please email welcome@paolamirai.it so that we may provide you with authorisation to be returned with the product within 7 days of receivership. In the event that your product is lost in transit, we will not be held liable and therefore recommend that you send all returns by and insured and traked shipping. Postage costs incurred is the responsibility of the customer. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).

If you receive a faulty or damaged item, please notify us within seven days. We will exchange or substitute it. To arrange a return, if the item you received is faulty or is not what you originally ordered, please email us to welcome@paolamirai.it quoting your name and address, details of the product (title, type etc), the reason for return. All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not refund goods that have been worn, do not have their original packaging or show obvious signs of abuse. Goods that are returned to us without their original packaging will be refunded less a deduction of 10%.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the Italian territory.

Paola Mirai AR Jewels app (hence called “this Application” or “the Application”) does not access, collect, use, store or transfer personally identifiable information. This application may request permission to use the camera of the User’s mobile device for the sole purpose of the proper functioning of the Application. The camera output is not recorded or stored anywhere by this Application.

Device permissions for Personal Data access

Depending on the User's specific device, this Application may request certain permissions that allow it to access the User's device Data as described below.

By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings or contact the Owner for support at the contact details provided in the present document.

The exact procedure for controlling app permissions may be dependent on the User's device and software.

Please note that the revoking of such permissions might impact the proper functioning of this Application.

If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e accessed to, modified or removed) by this Application:

Camera permission, without saving or recording

Used for accessing the camera or capturing images and video from the device.

This Application does not save or record the camera output.

Contact

If you have any question or concerns about our privacy policies, please contact us: welcome@paolamirai.it

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Latest update: November 11, 2021

There won't be any refund if you measure incorrectly. (Click here for size guide) If the item that you incorrectly measured for ended up being a pretty normal size, I will offer you an exchange because I can sell the item to someone else. Postage costs incurred is the responsibility of the customer. If you are not satisfied with the quality of the item I will definitely refund your money.
Custom items (that is, something with specifically what you want, not a "copy" of an existing item in the catalog) will not be eligible for exchanges. If you are not satisfied with your custom item, anyway, please let me know and we will work something out.
 

Should you require assistance with your order please contact
Paola Mirai Lab | Via Pietro Custodi 12 | 20136 Milano
+39 0236519364 | +39 3494249526
welcome@paolamirai.it | SKYPE: paola.mirai

We really hope that you will enjoy Paola Mirai online shop experience and for any doubt or curiosity feel free to contact us.
HAVE A GREAT DAY!!!